How Does CHART Works?

Who qualifies?

     All households who are literally experiencing homelessness, for instance, they may be sleeping outside, in a vehicle, or some other place not meant to be lived in, or staying in an emergency shelter.

     Some households who are at imminent risk of experiencing homelessness. These households must be:

  • within 14 days of discharge from an institution such as a hospital, correctional facility, or a drug and alcohol rehabilitation treatment center and do not have a place to go after they are discharged; or

  • living at a hotel where funds to remain there are limited and will not sustain the household past 14 days.


What is the referral process?



Households call 2-1-1 (291-LINC), the human service helpline, to be pre-screened for a CHART assessment. Pre-screening can also be completed at the CHART office by a CHART worker in person. To access pre-screening this way, a household would need to come to the CHART office at 308 E. King Street and request a pre-screening from the receptionist on duty.


CHART Contact

After the pre-screening is completed, those who qualify for a CHART assessment are contacted by a CHART worker to discuss next steps within 24 hours (1 business day) of the pre-screening. From this point, a household will schedule to meet in person or over the phone for an assessment.


CHART Assessment

The CHART program provides an initial assessment which consists of a series of questions used to get to know each individual’s unique situation. At the conclusion of that assessment, a CHART worker will make any referrals for the individual that would best fit their needs depending on eligibility and availability. These referrals could include: shelters and rapid re-housing programs. CHART workers also educate households on existing community resources that may be of assistance to them.


Follow Up

Follow up consists of ensuring the appropriate referrals are made and completed. After referrals are made to any agency, the information collected in the CHART assessment is passed on to the referral point so that their staff can continue to work with households on their journey towards self-sufficiency.



If after discussing the household's current situation an alternative to shelter is identified, a CHART worker will then determine a plan moving forward to secure this temporary option until permanent housing can be identified by the household member. Follow up with CHART is the responsibility of the household member for additional assistance if needed.


CHART Brochure Materials for Providers

  • CHART Brochure (Color)

  • CHART Flyer (Color) For Providers to Print

    When a provider selects to print the flyer, this pdf should appear letting them know that this will print 4 flyers on a 11x8.5 sheet to be cut and allow them to print directly from the pdf or download the pdf to their computer. If you would like a black and white version of this CHART Flyer, please select "black and white" in your printer settings.